Delete your data

Delete your whole account

You can do this yourself, at any time, and it takes effect immediately.

On the web

1. Log in and open Settings.
2. Scroll to Delete account and choose Delete my account.
3. Confirm. You'll be signed out and your data is gone.

If you own a team workspace that has other members, TallyReel asks you to make someone else its owner first (in Settings, Team), or to remove the members.

In the iPhone or Android app

1. Open the Settings tab.
2. Tap Delete account and confirm.

Want a copy first? Download a JSON export of your account from Settings before deleting. Once it's deleted, we can't recover anything.

What gets deleted

Deleting your account permanently erases:

• your profile: name, email, password hash, timezone and brand voice;
• every workspace you own, with all its posts, drafts and scheduled posts (pending ones are cancelled and will not publish), comments and invites;
• all images and videos uploaded to those workspaces, from our database and from storage;
• every channel connected to those workspaces, including encrypted access tokens, app passwords, bot tokens and webhooks;
• your memberships in other workspaces, push notification tokens and all sign-in sessions.

Content in other people's workspaces stays with them. Posts, media, channels and comments you created in a workspace owned by someone else belong to that team, so they aren't deleted. They're shown without your name. Ask the workspace owner if you want them removed.

We also ask each connected network to revoke TallyReel's access where the network offers a way to do that. Copies in encrypted database backups are overwritten within 30 days. Server logs expire within 30 days.

Posts you already published stay on the networks. TallyReel can't delete them for you after your account is gone. Remove them on each network if you want them gone too.

Remove just one network

In Settings, Channels, choose the account and Disconnect. TallyReel deletes the stored tokens for that account straight away and removes it from any scheduled posts that target it. Your other posts and channels are untouched.

You can also remove TallyReel's access from the network's side at any time:

If you remove access on the network's side only, TallyReel keeps a token that no longer works until you disconnect the channel or delete your account. Do one of those too, or email us.

If you used Facebook or Instagram login

TallyReel doesn't use Facebook or Instagram to sign you in to TallyReel itself, only to publish to Pages and Instagram accounts you connect. Removing TallyReel in your Facebook or Instagram settings stops it from publishing. To also delete the data we hold about that connection, disconnect the channel in TallyReel, delete your account as above, or email us and we'll do it within 30 days.

TallyReel Studio and emails

Studio, the desktop app, keeps your work on your computer, so deleting it there deletes it. Remove any video, voice or recording inside the app, or uninstall the app and remove its data folder.

To delete the order details we hold for a Studio purchase, or the email address you gave us to download an app or join a list, write to support@tallyreel.com.

Can't log in?

Email support@tallyreel.com from the address on your account and ask us to delete it. We'll confirm the request is yours and complete it within 30 days, usually much sooner.